Returns
If you would like to return your items for any reason you may do so within 14 days of when your order was received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.
Exchanges
All of our items are made to order meaning we do not keep an inventory. If you would like to exchange any item in your order for something else, you may return your item for store credit. To do so, send us an email at customercare@undrfoot.com and send your item to:
Idea Nest Brands
1529 W. North A St.
Tampa, FL 33606
Cancellations
To cancel an order, you must let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@undrfoot.com
Shipping
To return your product, you should mail your product to:
Idea Nest Brands
1529 W. North A St.
Tampa, FL 33606
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Satisfaction Guarantee
We take pride in our products which is why most of our customers keep coming back for more. If you are unhappy with your item for any reason please contact us so we can correct any issues. If you have a quality issue with your order, we will work around our normal return policies on a per case basis in order to remediate any concerns.